RETURN POLICY

At NS Ford Luxury Fragrance & Beauty, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return guidelines below.

Returns & Exchanges

• We offer a 14-day return policy for eligible products from the date of delivery.
• Returns are accepted only for unopened and unused items in their original packaging.
• Due to hygiene and authenticity concerns, opened fragrance products cannot be returned or exchanged.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your claim, kindly provide:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

Claims submitted after 48 hours may not be eligible for replacement or refund.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened or used perfumes/fragrances
• Samples and tester products
• Products without original packaging
• Items damaged due to misuse or improper handling

Return Conditions

To qualify for a return:

• The item must be unused, unopened, and in resalable condition
• Original packaging, labels, and seals must remain intact
• Proof of purchase/order confirmation is required

How to Request a Return

To initiate a return or damaged item claim, please contact our support team at:

Email: info@nsluxuryonline.com

Please include your order details and reason for return in your email.

Return Processing Time

Once your return is received and inspected, please allow 5–7 working days for processing. During peak periods, processing may take slightly longer.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.